1. How far in advance should I place my order?

- One to two weeks before your event.

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2. What is the minimum order of biscuits?

- A dozen biscuits of the same design. All orders over $250 require a 50% deposit.

All orders under $250 require full payment upon booking.

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3. What details do I provide for a custom order?

- Please provide: 

• Date required

• Quantity

• Shape

• Logo/Monogram/Name

• Embossed or debossed

• Design/theme

• Colour

• Postage, pick up or delivery

• Packaging - all biscuits come packaged in a heat sealed bag with a ribbon or by special request in a box with a matching ribbon and personalised tag (this will incure an extra fee)

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4. What is your cancellation policy?

- We understand life happens so we offer two options:

• Full refund if the cancellation is made 1 week before the delivery date.

• Change your booking to a future date.

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5. How do we place an order?

- Bookings can be made by sending us an email to sugaristic20@gmail.com or via our Facebook page.

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6. What payment options do you accept?

- Bank tranfers and Paypal

With bank transfers, your order will be prepared only after payment has been received.

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7. What shipping options do you offer?

- Express postage - Australia Post and Pick Up.

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8. How long will the biscuits last?

- Biscuits are made fresh and packaged in a food safe, heat sealed packet. They are best consumed within a week. Store biscuits away from direct sunlight in a cool dry place in an airtight container.

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9. Are you a registered business?

- Yes, we are a licenced kitchen and registered with the Hobsons Bay Council.